(SENIOR) MITARBEITER* IM IT SERVICE DESK, CP27 Zentrale
Core
Providing global 1st and 2nd level IT support for all business units, handling ticket analysis, remote troubleshooting, and maintaining a Microsoft-based IT environment.
Role type
Senior IT Service Desk Specialist
Builds
IT support services for a global fashion retail company
Domain
Retail / IT Service Management
Deliverable
client delivery
Required skills
Windows administration, MS Office proficiency, ITIL v3 certification, ticket system management, remote troubleshooting, knowledge of workstations and peripherals (via careerplan.io/jobs/12811-2335586-S-senior-mitarbeiter-im-it-service-desk-cp27-zentrale-at-new-yorker)
Preferred skills
Matrix42 ITSM tool experience
Technologies
Windows, MS Office, Matrix42, Microsoft-based IT environment
Responsibilities
Support users globally across all business areas, Analyze and classify user requests and incidents in the ticket system, Resolve issues via remote control, Maintain a knowledge base
Seniority
Senior, hands-on IC