Mitarbeiter (m/w/d) im Kundenservice, Karlsruhe Dürerstraße
Core
First point of contact for customer inquiries, handling complaints, and finding customer-oriented solutions.
Role type
Customer Service Representative (In-house)
Builds
Customer reports and evaluations
Domain
Facility Management / Cleaning Services
Deliverable
dashboards & analysis
Required skills
Commercial training, MS Office, telephone communication, written communication, budget monitoring, data management, follow-up management
Responsibilities
Answer customer inquiries, process complaints, create invoices and credit notes, monitor budgets, manage customer master data, create customer reports, advise customers by phone