Customer Care Specialist - US
On-site
Core
Primary point of contact for customers, delivering service and resolving complaints via multiple channels.
Role type
Customer Care Specialist
Builds
Customer satisfaction and brand reputation
Domain
Business Process Outsourcing (BPO)
Deliverable
client delivery (via careerplan.io/jobs/8255779-customer-care-specialist-us-at-hellofresh)
Required skills
Customer service experience, product knowledge, complaint investigation, multi-channel communication, KPI management, process improvement
Preferred skills
None stated
Technologies
Gmail, Slack
Responsibilities
Serve as first point of contact for customers, educate customers on products and features, investigate customer feedback and complaints, manage communication channels, meet individual KPIs, document issues, suggest internal process improvements
Seniority
Entry-level to Junior