Generalist (m/w/d) Vertriebsinnendienst Aftersales, YEU Allershausen
Core
Generalist supporting sales operations and after-sales service for robotics automation solutions, focusing on order-to-cash processes and customer account management.
Role type
Sales Operations Generalist (After-Sales)
Builds
Standardized service offerings and order fulfillment for installed base customers
Domain
Industrial Automation / Robotics
Deliverable
product features
Required skills
Order-to-cash process management, CRM/ERP system proficiency, quote generation and tracking, cross-selling and upselling identification, invoicing and billing coordination, internal stakeholder coordination, process standardization
Preferred skills
Technical understanding of robotics products and services, experience with industrial automation solutions
Technologies
SAP, Salesforce
Responsibilities
Create and track quotes for spare parts, maintenance contracts, repairs, and training; Proactively contact customers to generate follow-up business within the installed base; Manage and maintain customer and quote data in CRM and ERP systems; Coordinate orders and align with internal interfaces (Service, Logistics, Controlling); Ensure timely invoicing in coordination with Sales, Controlling, and Accounting; Support the processing of standard orders until handover to operational implementation; Occasionally attend customer on-site meetings and trade shows
Seniority
Mid-level, hands-on operational role