IT-Service Manager (m/w/d), Alexianer Holding
Core
Establishing an ITIL-oriented IT Service Management framework and overseeing the planning, steering, and monitoring of IT services across their entire lifecycle for a network of hospitals, care facilities, and other institutions.
Role type
IT Service Manager
Builds
IT service portfolio and service catalog aligned with stakeholder needs
Domain
Healthcare IT / IT Service Management
Required skills
ITIL processes, ITSM tools (e.g., ServiceNow), SLA/OLA/KPI management, incident/problem/change management, stakeholder communication, trend analysis
Preferred skills
ITIL certification, broad IT knowledge (networks, servers, cloud, applications, security), leadership experience
Technologies
ServiceNow, ITIL framework
Responsibilities
Define and maintain Service Level Agreements (SLAs), Operational Level Agreements (OLAs), and KPIs; Monitor service quality and initiate corrective measures; Manage escalation processes for critical incidents; Analyze trends and recurring disruptions; Conduct service reviews with technical departments and stakeholders.
Seniority
Mid-Senior, hands-on IC