Head of HR Kosovo & Albanien (m/w/d), Ströer X GmbH
Core
Lead and develop HR teams across Kosovo and Albania, ensuring unified HR processes and strategic partnership with local management.
Role type
Senior HR Director (Regional)
Builds
HR organization and processes for a multi-site contact center and direct marketing operation
Domain
Marketing & Sales / Contact Center / BPO
Deliverable
dashboards & analysis
Required skills
Strategic HR leadership, Employee Lifecycle management, Workforce Planning, Organizational Development, Change Management, HR KPI reporting, Local labor law compliance (Kosovo/Albania), Employer branding, Cross-functional collaboration
Preferred skills
Experience in Call Center/BPO environments, Experience managing multiple sites and teams, International HQ collaboration
Technologies
HRIS, Reporting tools
Responsibilities
Lead and develop HR teams at all Kosovo and Albania locations, Ensure consistent HR processes and service levels across sites, Advise local management on workforce planning and organizational change, Implement employee retention and motivation measures, Manage HR KPIs and reporting, Coordinate with central HR in Germany, Ensure compliance with local labor laws and data protection regulations
Seniority
Senior, hands-on IC
