IT Support Specialist Microsoft 365 / IT-Anwenderbetreuer (m/w/d), DE - Ulm
Core
Provide 1st and 2nd-level IT support for employees, managing Microsoft 365 environments, client devices, and security tools.
Role type
IT Support Specialist (Microsoft 365)
Builds
Stable IT operations for a global material testing equipment manufacturer
Domain
Manufacturing / IT Infrastructure
Required skills
Microsoft 365 administration, User account management, Active Directory/Entra ID, Windows Client OS, Endpoint management (Intune), Network basics (LAN/WLAN/VPN), Printer/Peripheral support, Incident analysis, Ticketing systems
Preferred skills
Microsoft Copilot, AI automation tools, Advanced security analysis (Microsoft Defender)
Responsibilities
Support users via phone, remote, and on-site; Manage user accounts, permissions, and groups in Microsoft 365; Analyze and resolve service requests and incidents; Configure clients, mobile devices, and peripherals; Collaborate with internal IT teams on complex projects
Seniority
Mid-level, hands-on IC