Customer Success Manager (m/w/d),Bielefeld,Oldenburg,Frankfurt am Main,Köln
Core
Personal account management for a strategic customer base, ensuring service quality, driving account growth, and identifying upsell/cross-sell opportunities.
Role type
Customer Success Manager
Builds
Long-term partnerships and service delivery for strategic IT infrastructure clients
Domain
IT Infrastructure & Managed Services for German Mittelstand
Deliverable
client delivery
Required skills
IT contract law knowledge, C-level communication, business acumen, technical understanding of IT services, proactive needs analysis, upsell/cross-sell strategy
Preferred skills
Experience in IT consulting or sales, degree or commercial training
Responsibilities
Proactively address client needs to build long-term partnerships, ensure contract-compliant service quality, identify and implement measures to improve customer satisfaction, develop accounts for sustainable growth, identify and develop revenue potential, analyze customer needs to identify upsell/cross-sell opportunities, consult C-level decision-makers, coordinate with service delivery teams to ensure operational quality
Seniority
Mid-Senior, hands-on IC