Mitarbeiter Anwendungshelpdesk (80%-100%) (m/w/d),Freiburg im Breisgau,Karlsruhe,Appenweier
Hybrid
Core
Provide 1st level remote support for a product management system application, handling user requests, calls, and problem qualification for internal and external users.
Role type
Application Helpdesk Specialist (1st Level Support)
Builds
Product management system application support
Domain
IT / Software Support
Deliverable
dashboards & analysis
Required skills
IT knowledge, communication, organization, ticket system documentation, remote support
Preferred skills
Commercial or technical vocational training, sales process experience, cross-functional entry
Technologies
Ticket systems, Product management systems