Customer Success Manager (m/w/d)
Core
Manage success for a defined customer base by handling inquiries, orders, and feedback while coordinating customer-related processes and procurement for electronic component assemblies.
Role type
Customer Success Manager (Operations & Procurement)
Builds
Customer satisfaction and operational efficiency for electronic component manufacturing clients
Domain
Industrial Electronics / Manufacturing
Deliverable
client delivery
Required skills
Customer relationship management, order processing, procurement and supplier management, project management, analytical skills for offer evaluation and costing, cross-functional coordination
Preferred skills
Start-up/Scale-up mindset, flexibility to take on additional projects (marketing, quality management, events), strong communication and problem-solving under pressure
Technologies
None stated
Responsibilities
Serve as the first point of contact for all customer inquiries and feedback; coordinate the execution of customer processes including offers and orders; manage procurement and scheduling of components and assemblies; evaluate offers and calculate costs for electronic assemblies; collaborate with internal and external departments to resolve customer issues
Seniority
Mid-level, hands-on IC