Customer Support Engineer
Core
Translate customer sales orders into device delivery commitments and manage the order fulfillment process for semiconductor and display manufacturing equipment.
Role type
Senior Customer Support Engineer (Order Fulfillment)
Builds
Device delivery commitments and order fulfillment for semiconductor/display manufacturing equipment
Domain
Semiconductor manufacturing / Materials engineering
Required skills
Order fulfillment management, Cross-functional collaboration, Non-standard request (NSR) processing, Order shipment coordination, Configuration change management, Customer communication, RMA process management, Forecast and manufacturing slot management
Preferred skills
Knowledge of best practices, Understanding of market competition, Ability to lead small projects, Problem-solving with complex issues
Technologies
None stated
Responsibilities
Translate customer sales orders into device delivery commitments, Process non-standard requests (NSRs) from customers, Coordinate order shipment status and configuration changes, Manage the order fulfillment process from forecast to shipment, Initiate customer requested lead-time change requests, Prepare booking checklists, Manage customer RMA communications, Escalate booking or revenue issues to management
