Teamleiter ITK (w/m/d) in Nürnberg
Core
Leading a service technician team to ensure work quality, optimize workflows, and handle technical escalations for clients in information and communication technology.
Role type
Team Lead (Service Technicians)
Builds
Service operations and technical support for clients
Domain
Information and Communication Technology (ICT)
Required skills
Team leadership, workflow optimization, technical troubleshooting, personnel planning, cost/quality/time control, sales support, customer liaison
Preferred skills
Technical affinity in ICT, customer-oriented mindset, independent work, high team spirit
Technologies
ICT systems, communication technology
Responsibilities
Lead and discipline the service technician team, optimize workflows, resolve technical escalations, plan personnel deployment, onboard and develop team members, manage costs and quality controls, support sales with technical reviews, coordinate with technology center lead, act as customer contact for technical matters
Seniority
Mid-level, first-line management