Application Support Engineer & Incident Specialist (m/w/d)
Core
Manage, prioritize, and resolve software incidents and technical disruptions while supporting customers with production-critical issues.
Role type
Application Support Engineer & Incident Specialist
Builds
Maintains stability of software solutions in cloud environments
Domain
Cloud Infrastructure & Application Support
Required skills
Incident management, Root-cause analysis, Hotfix planning, Integration testing, Technical training, Error analysis, Kubernetes administration, Cloud environment troubleshooting
Preferred skills
Docker, Helm, Harbor, Grafana, RabbitMQ, PostgreSQL, PowerShell, Bash, Unix/Linux systems
Technologies
Kubernetes, AWS, Docker, Helm, Harbor, Grafana, RabbitMQ, PostgreSQL, PowerShell, Bash, Linux
Responsibilities
Steer, prioritize, and track software incidents according to SLAs; Analyze and coordinate technical disruptions; Support customers with technical and configuration questions; Plan, test, and accompany hotfixes; Conduct error and root-cause analyses; Participate in integration and acceptance tests; Perform technical training and support customer application and configuration.
