IT-Support 1st / 2nd Level (m/w/d)
Core
Providing 1st and 2nd level IT support for all IT requests, managing MS client systems, telecommunications, printers, and PCs.
Role type
IT Support Specialist (1st/2nd Level) (via careerplan.io/jobs/12727-FN1383529-S-it-support-1st-2nd-level-mwd-at-engineering-people-gmbh-friedrichshafen)
Builds
IT infrastructure and user workstations
Domain
IT Infrastructure / Hardware / Microsoft Software
Required skills
IT infrastructure knowledge, hardware management, Microsoft software proficiency, ticket system management, technical documentation, asset management, workstation setup
Preferred skills
System integration background, incident and request handling, user consultation
Technologies
Microsoft Client Systems, Ticket Systems, Printers, PCs
Responsibilities
Accept, classify, and resolve incident and request tickets for hardware and software; Install and dismantle workstations including hardware and client systems; Manage IT assets including issuance, return, ordering, inventory, and disposal; Perform material inspections and support technicians with maintenance work.
Seniority
Entry-level to Mid-level, hands-on IC