Quereinsteiger*in / Berater*in Kundendialog (w/m/d)
Core
First point of contact for customers, handling service inquiries and guiding them through digital banking offerings.
Role type
Customer Service Advisor (Banking)
Builds
Positive customer experiences and service quality for private banking clients.
Domain
Banking / Financial Services
Deliverable
client delivery
Required skills
Customer orientation, communication, problem-solving, digital tool proficiency, service mindset
Responsibilities
Greet and assist customers with their inquiries, process service requests to resolution, guide customers in using digital banking products, escalate complex issues to specialized teams, ensure accurate processing of all relevant procedures, support sales activities through internal collaboration.