Senior Officer/Officer, Specialist, Contact Centre, Consumer Banking
Core
Provide exceptional customer service and support to clients through various communication channels including phone, email, and chat.
Role type
Senior IC customer service specialist
Builds
Banking delivery channels and client support services
Domain
Consumer Banking
Deliverable
client delivery
Required skills
customer service, problem-solving, CRM systems, regulatory compliance, cross-functional collaboration
Responsibilities
Assist clients with a wide range of banking inquiries, transactions, and account-related matters; Proactively identify and address client needs, offering appropriate solutions and recommendations; Maintain accurate and detailed records of client interactions and transactions; Continuously enhance product and service knowledge to provide accurate and up-to-date information to clients.