Leitung Service (m/w/d)
Core
Lead the customer service team and drive the Aftermarket business for self-driving sugar beet harvesters.
Role type
Senior Service Manager / Aftermarket Business Lead
Builds
Service processes, Aftermarket offerings (parts, upgrades), and customer retention strategies for agricultural machinery.
Domain
Agriculture machinery / Aftermarket services
Required skills
Team leadership, Aftermarket strategy, Service process optimization, Customer relationship management, Technical understanding, Sales orientation, Data analysis, Resource planning, Escalation management, Change management
Preferred skills
Entrepreneurial mindset, International travel readiness
Technologies
N/A
Responsibilities
Lead Inhouse service, Field service, and Aftermarket departments; Develop and execute Aftermarket business strategies; Optimize service processes and customer satisfaction; Manage key accounts and escalations; Analyze machine fleet data to drive business opportunities; Collaborate with Sales, Engineering, and Production.
Seniority
Senior, hands-on IC with team leadership