Global Business Process Manager Customer Care (all genders)
Core
Design, develop, and optimize global Customer Care processes and systems to improve efficiency, quality, and future viability of the organization.
Role type
Senior Business Process Manager (Customer Care)
Builds
Standardized global Customer Care processes and system solutions
Domain
Healthcare (Dental) + Process Management
Required skills
Process modeling, Continuous Improvement, KPI-based performance management, SAP S/4HANA, CRM/Service Management (Salesforce), Project Management, Requirements Management, Testing, Validation
Preferred skills
None stated
Technologies
SAP S/4HANA, Salesforce
Responsibilities
Analyze, document, and continuously optimize global Customer Care processes; Develop and implement efficient, standardized process solutions; Lead international projects and support global rollouts of process and system changes; Manage interfaces between Customer Care, Sales Process Excellence, and IT; Monitor KPIs and identify optimization potentials.
Seniority
Senior, hands-on IC
