IT Applications Support (Tier 2)
Core
Level II IT support professional diagnosing and resolving issues for corporate applications (HCM, Financials, Recruiting, Payroll) and collaborating with development teams.
Role type
Tier 2 IT Applications Support Engineer
Builds
Maintains reliability of in-house and cloud-based corporate applications
Domain
IT Operations / Enterprise Software Support
Required skills
.NET development, OOP principles, SQL/NoSQL databases, Git/SVN version control, SQL scripting, Agile-SCRUM, ITIL standards
Preferred skills
AWS cloud infrastructure, modern UI tech stacks (AngularJS, ReactJS, JavaScript, HTML, CSS, Bootstrap, Node.js)
Responsibilities
Troubleshoot and triage corporate application issues, manage user incidents and track resolutions, provide user training and publish documentation, generate weekly status reports on issue trends
Seniority
Junior to Mid-level, hands-on IC