Informatiker (m/w/d) im Support und der Projektunterstützung
Core
Providing 1st and 2nd-level IT support for internal users, managing incidents and service requests, and supporting IT projects in an industrial environment.
Role type
IT Support Engineer (1st/2nd Level)
Builds
Desktop environments, applications, and IT project deliverables
Domain
IT Support / Industrial IT
Required skills
Microsoft OS expertise, hardware configuration, network basics, ticketing systems, project coordination, incident management, SOP documentation
Preferred skills
None stated
Technologies
Microsoft OS, ServiceNow
Responsibilities
Prioritize and assign support tickets, document incidents and solutions, ensure desktop and application availability, support IT project coordination and communication
Seniority
Mid-level, hands-on IC