Mitarbeiter (m/w/d) IT-Support
Core
First point of contact for IT support, handling incident reports, initial troubleshooting, and user assistance. (via careerplan.io/jobs/12634-BB-645491-7878-2011-S-mitarbeiter-mwd-it-support-at-akkodis-germany-tech-experts-gmbh)
Role type
IT Support Specialist
Builds
IT systems and applications for end-users
Domain
IT Infrastructure and Support
Deliverable
dashboards & analysis
Required skills
IT support experience, ITIL knowledge, network understanding, system monitoring, knowledge base management
Preferred skills
English language skills, driver's license (Class B)
Responsibilities
Receive incident reports and service requests, perform initial error analysis and implement solutions, escalate complex issues, support users with IT system questions, monitor systems for early detection of technical issues, maintain and expand internal knowledge base entries