First Level Support (m/w/d) in Teilzeit
Core
Handling 1st-level support tasks including incident intake, qualification, documentation, and transfer for hardware and software issues.
Role type
1st-level IT support specialist
Builds
IT support services for clients
Domain
IT Services / Hardware & Software Support
Deliverable
client delivery
Required skills
Incident management, hardware troubleshooting, standard application support (Windows, MS Office), German (fluent), English (good)
Responsibilities
Intake and qualification of incidents, documentation of issues, transfer of unresolved problems to specialized teams, resolution of standard problems using predefined diagnostic tools