IT Service Desk Specialist (m/w/d)
Hybrid
Core
First and second-level IT support specialist handling user inquiries, ticket management, and workstation setup.
Role type
IT Service Desk Specialist
Builds
IT support services for end-users
Domain
IT Services / Enterprise Support
Deliverable
client delivery
Required skills
Windows (M365), Ticketing systems, Active Directory, Exchange, Network technologies
Preferred skills
IT training or degree, First-hand support experience
Technologies
Windows, M365, Active Directory, Exchange
Responsibilities
Handle first and second-level support tickets, Analyze and prioritize issues, Set up and maintain workstations, Communicate with third-level support for complex issues, Support IT projects