IT Support Specialist (m/w/d)
Core
Providing technical support for internet, networks, and modern communication solutions via phone and ticketing systems.
Role type
IT Support Specialist (1st and 2nd Level)
Builds
Troubleshooting and resolution for DSL, fiber, WLAN, and home networks
Domain
Telecommunications and Networking
Deliverable
client delivery
Required skills
Network troubleshooting, DSL/Fiber/WLAN/VoIP knowledge, Ticketing/CRM systems, Documentation, Prioritization
Preferred skills
Experience in IT support/Helpdesk, Structured and service-oriented approach
Technologies
DSL, Fiber, WLAN, VoIP, Ticketing systems, CRM applications
Responsibilities
Handling technical inquiries via phone and tickets, Analyzing network disturbances, Documenting and prioritizing requests, Escalating complex issues, Collaborating with internal teams and external partners