IT Support Specialist (m/w/d)
Core
Central IT Service Desk specialist handling user support, incident/problem/change management, and IT projects for an energy company.
Role type
IT Support Specialist (Service Desk & Operations)
Builds
IT service processes, knowledge base, and hardware/software procurement
Domain
Energy industry, IT Operations
Required skills
IT Service Desk support, Incident/Problem/Change Management, Hardware/Software troubleshooting, ITIL knowledge, Service catalog management
Preferred skills
IT Administration experience, Project support, License/Certificate management
Technologies
Service Desk tools, ITIL framework, Hardware/Software/Licenses
Responsibilities
Analyze and prioritize incoming IT service requests, Troubleshoot hardware and software issues, Manage IT service processes and SLAs, Maintain service catalog and knowledge base, Participate in IT projects and asset procurement
Seniority
Mid-level, hands-on IC