Service Desk Associate (m/w/d)
Core
Provides comprehensive desktop support, troubleshooting, and resolution of complex PC and network issues for Fisher Investments GmbH employees and external agents.
Role type
Service Desk Associate (Tier 1/2)
Builds
IT infrastructure stability and user productivity for internal staff and external agents
Domain
Financial Services / IT Operations
Required skills
PC and network troubleshooting, hardware and software installation, incident management, ITIL framework knowledge, ticketing systems (ServiceNow, Jira), physical workstation relocation, software distribution and imaging
Preferred skills
Problem management, configuration management, decision-making, independent work prioritization
Technologies
ServiceNow, Atlassian Jira
Responsibilities
First and second-level support for end-users, installation and repair of software and hardware, network connectivity setup, tracking and escalating incidents, managing physical office moves, software distribution and desktop imaging, providing Tier 1 telecom support, ordering business equipment
Seniority
Junior to Mid-level, hands-on IC