Customer Service Representative / Order Management (m/w/d)
Core
Manage the full lifecycle of B2B customer orders from entry to invoicing, ensuring timely delivery and data accuracy for an aviation component manufacturer.
Role type
Order Management / Customer Service Representative
Builds
Order fulfillment and invoicing processes for aircraft cabin oxygen and PSU systems
Domain
Aviation / Aerospace manufacturing
Required skills
B2B relationship management, ERP systems (SAP, Oracle, Infor), Incoterms knowledge, export compliance, data management, cross-functional coordination
Preferred skills
International supply chain experience, process optimization, MS Office proficiency
Responsibilities
Coordinate order processing from entry to invoicing, ensure on-time delivery by managing capacity and material availability, maintain data quality in ERP systems, communicate proactively with customers regarding order status and delays, collaborate with production, logistics, and finance teams, ensure compliance with export and customs regulations
Seniority
Mid-level, hands-on IC
