Mitarbeiter Vertrags- und Schadensservice (m/w/d)
Core
Handling customer inquiries, contract modifications, and damage claims via phone and email for an insurance/financial services company.
Role type
Customer service representative (insurance/financial services)
Builds
Customer support interactions and contract administration
Domain
Insurance and financial services
Deliverable
client delivery
Required skills
Contract administration, damage claim processing, CRM system usage, MS Office, German language proficiency
Responsibilities
Answering customer calls, processing contract changes, handling damage reports, updating customer data in CRM, escalating complex issues