Call Center Agent (m/w/d) in Teil- oder Vollzeit
Hybrid
Core
First point of contact for policyholder inquiries from partner insurance companies, handling inbound calls without sales or legal advice.
Role type
Customer service agent (insurance support)
Builds
Service-oriented support and information for new and existing customers along the entire process
Domain
Insurance / Customer Service
Deliverable
client delivery
Required skills
German (fluent), CRM system management, Google Workspace, data documentation
Preferred skills
Commercial training, customer service experience, hospitality experience
Responsibilities
Lead inbound conversations, carefully document and maintain data in the CRM system, forward and coordinate inquiries with responsible lawyers, provide service-oriented support and information to customers