Schadensachbearbeiter (m/w/d)
Core
Handling customer and partner inquiries across all channels (phone, email, chat) and processing claims (property, liability, accident) from intake to settlement using AI tools.
Role type
Claims processing specialist (insurance)
Builds
Insurance products and services for customers and partners
Domain
Insurance
Deliverable
client delivery
Required skills
Claims management, contract administration, payment tracking, CRM system usage, communication tools (HubSpot, Slack), German (fluent)
Preferred skills
Experience in insurance, InsurTech, or brokerage
Responsibilities
Answering incoming inquiries from customers and partners, verifying and approving new partner registrations, adjusting and terminating contracts, tracking open payments, processing claims (intake, handling, settlement), managing the CRM and proprietary contract/claims systems
Seniority
Entry to Mid-level