IT Support Specialist 1st & 2nd Level
Core
Providing 1st and 2nd level IT support to employees, resolving technical issues, and managing user accounts and infrastructure.
Role type
IT Support Specialist (1st & 2nd Level)
Builds
Workplace systems, end devices, standard software, and user account management
Domain
IT Infrastructure and Helpdesk
Deliverable
client delivery
Required skills
Windows environments, Microsoft applications, network basics, server basics, security basics, ticketing systems, user administration (via careerplan.io/jobs/12633-1d09fc56_JB5220512-S-it-support-specialist-1st-2nd-level-at-dis-ag-office-management)
Preferred skills
Hardware troubleshooting, software troubleshooting, external vendor coordination
Technologies
Windows, Microsoft applications
Responsibilities
Handling and resolving technical inquiries via various support channels, installing and configuring workplace systems and end devices, administering user accounts and permissions, analyzing and fixing hardware/software/network/infrastructure issues, documenting support cases
Seniority
Mid-level, hands-on IC