IT-Administrator*in im First-Level-Support
Core
First-level IT support specialist serving employees of a social services organization, handling technical inquiries, ticket analysis, and infrastructure maintenance.
Role type
First-level IT support specialist
Builds
IT support services and communication solutions for internal staff
Domain
Social services / IT infrastructure
Deliverable
client delivery
Required skills
IT system administration, VMware, Veeam, Microsoft 365, Windows RDS, IGEL Thin-Clients, user and permission management, hardware and software troubleshooting, network and storage infrastructure knowledge
Preferred skills
Server, storage, and network infrastructure experience
Technologies
VMware, Veeam, Microsoft 365, Windows RDS, IGEL
Responsibilities
Serve as the first point of contact for employee IT questions and technical challenges; analyze, record, and prioritize incoming support tickets; independently resolve and document IT requests; maintain and develop the IT landscape including communication solutions (telephony, alarm, and call systems); coordinate maintenance and repair measures.
Seniority
Mid-level, hands-on IC