IT Service Manager - Change Enablement (m/w/d)
Core
Responsible for the group-wide Change Enablement process across all countries, ensuring stable IT services and efficient processes by planning changes, assessing risks, and moderating international CABs.
Role type
Senior IT Service Manager (Change Enablement)
Builds
Group-wide Change Enablement processes and ITSM standards in ServiceNow
Domain
IT Service Management / IT Operations
Required skills
IT Service Management, Change Management, Process Management, Risk Assessment, Stakeholder Management, International Coordination, Governance, Compliance, ServiceNow, ITIL 4
Preferred skills
ITSM Tools, Governance Risk Compliance, International Team Building
Responsibilities
Oversee group-wide Change Enablement process, manage Standard/Normal/Emergency Changes lifecycle, moderate international CABs, develop ITSM processes and KPIs, support audits and automation initiatives, consult stakeholders on standards and roles.
Seniority
Senior, hands-on IC