Teamleitung (m/w/d) telefonische Sachbearbeitung - Direktvermittlung
Core
Leading a team of telephone customer service agents handling debt collection and claims management calls.
Role type
Team Lead, telephone customer service (debt collection)
Builds
Debt collection and claims management operations for a financial services client
Domain
Banking, Finance, Debt Collection
Deliverable
client delivery
Required skills
Team leadership, telephone customer service, debt collection knowledge, process management, KPI reporting, stakeholder collaboration
Preferred skills
Experience in debt collection, coaching skills
Technologies
None stated
Responsibilities
Lead and coach a team of telephone agents, ensure smooth operation of debt collection processes, maintain quality standards, handle difficult customer calls, monitor KPIs and create reports, collaborate with cross-functional departments
Seniority
Mid-level, hands-on IC