Teamleitung Kundensachbearbeitung / Vertriebsunterstützung
Core
Building and leading a lead management team within sales operations to qualify inbound customer inquiries and hand off qualified leads to sales.
Role type
Team Lead, Sales Operations / Lead Management
Builds
A high-performance lead management process and team for a B2B software company
Domain
B2B Software / Construction Technology
Required skills
Team leadership, KPI definition and management, process optimization, performance analysis, stakeholder collaboration, prioritization
Preferred skills
Experience in team building, clear communication, service orientation, adaptability
Technologies
General business tools
Responsibilities
Manage inbound customer inquiries via phone and email, define and monitor KPIs (response time, qualification rate), analyze team performance and identify bottlenecks, establish processes for lead qualification and prioritization, lead and develop a team of four, coordinate with sales and marketing campaigns
Seniority
Senior, hands-on IC with team leadership
