Operative:r Produktions-Manager:in
Core
Leading 24/7 Operational Production Management (OPM) to ensure Service Level Agreement compliance and manage IT incident response for railway customers.
Role type
Senior operational production manager (IT continuity)
Builds
IT continuity processes and incident response capabilities for railway operations
Domain
Railway / Transport / IT Operations
Required skills
ITIL framework expertise, IT incident management, software development knowledge, AI tool application, team leadership, crisis communication
Preferred skills
German and English fluency, experience in stressed environments
Technologies
ITIL, AI tools
Responsibilities
Manage 24/7 operational production management for all reported incidents, act as single point of information for production status, proactively steer incident resolution to prevent operational impacts, organize and moderate conference calls during critical operational states
Seniority
Senior, hands-on IC with management experience
