Trainer - Supervisor Inbound - Region Ost (m/w/d)
Core
Design and implement complex training modules, coaching, and learning solutions for inbound service teams to enhance customer service skills.
Role type
Senior Training & Development Specialist (Inbound Service)
Builds
Comprehensive training programs, e-learning content, and coaching frameworks for service agents.
Domain
Telecommunications / Customer Service / Learning & Development
Required skills
Training needs analysis, instructional design, project management, sales coaching, supervision of coaches, strategic thinking, concept development
Preferred skills
E-learning platform development, external vendor management, "training on the job" coordination
Technologies
E-learning platforms
Responsibilities
Conceive new training modules and coaching concepts, adapt existing training materials to business requirements, manage key accounts for training areas, lead projects, coordinate external service providers.
Seniority
Senior, hands-on IC