Teammate Las Piñas Q4 2026
Core
Provide world-class customer service via phone, email, and live chat to resolve inquiries and issues for clients in fast-growing tech sectors.
Role type
Customer Care Specialist (BPO)
Builds
Customer support interactions for clients in social media, e-commerce, gaming, streaming, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
Domain
Customer Experience / Business Process Outsourcing
Deliverable
client delivery
Required skills
English fluency, computer literacy (Windows/Mac/Office/Google), customer support software proficiency (Zendesk/Slack), issue resolution, documentation, trend identification, multitasking
Responsibilities
Address customer inquiries across phone, email, and chat; research and provide accurate responses; navigate internal/external documentation; escalate priority or unresolved issues; route calls appropriately; document interactions per SOPs; identify and communicate emerging issue trends; adhere to client quality guidelines and company policies; participate in mandated training.
Seniority
Entry-level, individual contributor