Teammate Bulacan Q4 2026
Core
Provide world-class customer service via phone, email, and live chat to resolve inquiries and issues for clients in technology sectors.
Role type
Customer Care Specialist (BPO)
Builds
Customer support interactions for clients in social media, e-commerce, gaming, streaming, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
Domain
Business Process Outsourcing (BPO) / Customer Experience
Deliverable
client delivery
Required skills
English fluency (reading, writing, speaking), computer literacy (Windows, Apple OS, Microsoft Office, Google apps), customer support software proficiency (Zendesk, Slack), issue escalation, trend identification, documentation adherence, multitasking
Preferred skills
problem-solving, critical thinking, adaptability, empathy, collaboration, feedback receptiveness
Technologies
Zendesk, Slack, Windows OS, Apple OS, Microsoft Office, Google applications
Responsibilities
Address customer inquiries and resolve issues across phone, email, and live chat; research and provide accurate responses; navigate internal/external documentation; escalate priority or unresolved issues; route calls appropriately; document interactions per SOPs; identify and communicate emerging issue trends; adhere to client quality guidelines and company policies; participate in mandated training.
Seniority
Entry-level / Individual Contributor