IT Support / Helpdesk (m/w/d) ECM Software
Core
First point of contact for customers in support and regular operations for ECM solutions, handling support tasks independently or organizing 2nd-level work.
Role type
IT Support Specialist (ECM)
Builds
ECM systems and monitoring infrastructure
Domain
IT Services / Document Management
Required skills
ECM solutions, Microsoft SQL Server, 1st/2nd-level support, business process knowledge
Preferred skills
Change management experience
Responsibilities
Handle customer support inquiries, perform proactive ECM system maintenance, manage monitoring system expansion, assist in project change management