Mitarbeiter Kundendienst / Service-Innendienst (m/w/d)
Core
Planning, coordinating, and scheduling service technician dispatches; handling customer inquiries, service orders, and complaints; managing service offers and maintenance contracts.
Role type
Customer service coordinator (technical solutions)
Builds
Service dispatch schedules and maintenance contracts for energy-efficient building technology solutions
Domain
Industrial technology / Energy-efficient building technology
Required skills
ERP system proficiency, CRM system experience, technical understanding, project coordination, documentation, customer communication
Preferred skills
Experience in technical service environments, experience with service planning or order processing
Technologies
proALPHA, SAP, Microsoft Dynamics NAV
Responsibilities
Plan and coordinate customer service dispatches for technicians, handle customer inquiries and complaints, create and maintain service offers and maintenance contracts, coordinate between customers, technicians, and internal departments, document and track service orders in ERP systems
Seniority
Mid-level, hands-on IC