Berufseinstieg in der IT: Service Desk Agent (m/w/d)
Core
Providing technical customer support for digital health insurance services via phone, including website/app troubleshooting, account registration, and code distribution.
Role type
Entry-level IT Service Desk Agent
Builds
Digital access portals and support for statutory health insurance customers
Domain
Health Insurance / IT Support
Deliverable
client delivery
Required skills
German (fluent), MS Office, phone communication, problem-solving
Preferred skills
Basic IT support knowledge, customer service experience
Responsibilities
Answer technical customer inquiries, assist with website and app issues, guide users through registration and account activation, distribute registration codes, provide product and service information
Seniority
Entry-level
