IT Support Consultant (m/w/d)
Core
Providing telephone-based IT support and customer service for digital health insurance services, including troubleshooting access issues and sending registration codes.
Role type
IT Support Consultant (Helpdesk)
Builds
Digital health insurance services and customer support workflows
Domain
Health Insurance / IT Support
Deliverable
client delivery
Required skills
Technical interest, willingness to learn, MS Office proficiency, shift work readiness
Preferred skills
Call center or customer service experience
Responsibilities
Answering technical questions about digital health insurance services, assisting with application and access problems, sending registration codes, answering questions about insurance products and benefits