IT Kundenbetreuer (m/w/d)
Core
Providing telephone-based IT support to health insurance customers, assisting with digital platform and mobile app usage, registration, and access issues.
Role type
1st Level IT Customer Support Specialist
Builds
Customer support for health insurance clients via phone
Domain
Health Insurance / IT Support
Deliverable
client delivery
Required skills
Telephone communication, MS Office, Customer service, Technical troubleshooting
Preferred skills
Prior experience in customer contact or technical customer service
Responsibilities
Answering customer inquiries about technical issues, Guiding users on digital platform and app operation, Resolving registration and access problems, Sending registration codes, Addressing questions about insurance benefits and services