Mitarbeiter (m/w/d) im technischen IT-Support
On-site
Core
Providing telephone-based technical support to customers regarding digital services, application issues, and digital access setup.
Role type
Technical Customer Support Specialist
Builds
Customer support for a client in the public sector (Krankenkassen/digital health services)
Domain
IT Support / Public Sector
Deliverable
client delivery
Required skills
German (fluent), telephone communication, MS Office, technical troubleshooting, digital service navigation
Responsibilities
Answering customer calls regarding technical questions on digital services, assisting with application problems, helping customers use the health insurance website and app, sending registration codes for digital access setup, handling general service inquiries
Seniority
Entry-level to Junior