Support Specialist / Kundenberater (m/w/d)
Core
Support and consult customers on a modern software solution, helping them simplify and succeed in their daily work.
Role type
Support Specialist / Customer Consultant
Builds
A modern software solution for enterprise customers
Domain
Software / Customer Support
Required skills
Problem-solving, technical troubleshooting, training delivery, software analysis, documentation, customer guidance
Preferred skills
MFA with IT affinity, ZFA with interest in digitalization, experience as practice manager, customer support or customer success background, application manager, career changer from healthcare
Responsibilities
Answer phone and written inquiries about software usage, support customers with technical questions and find solutions, analyze and document error patterns for developers, conduct software training sessions, guide customers on optimal software usage, collaborate with developers to integrate customer feedback
Seniority
Individual Contributor