IT-Spezialist im Second-Level Support (m/w/d) - hybrides Arbeiten (Remote & Präsenz)
Core
Second-level IT support specialist providing technical assistance, troubleshooting, and user guidance for client end-users via a ticketing system.
Role type
Second-level IT support specialist
Builds
IT infrastructure support and service delivery for client end-users
Domain
IT Services / Managed Services
Deliverable
client delivery
Required skills
IT infrastructure knowledge, ticketing system proficiency, hardware troubleshooting, standard software support, business application support, Microsoft expertise, German language fluency
Preferred skills
proactive problem-solving, service-oriented mindset, team collaboration
Responsibilities
Act as primary contact for client end-users, handle and resolve IT incidents and requests in the ticketing system, provide user assistance and consultation on services and devices, perform technical troubleshooting for hardware and software, ensure service quality and customer satisfaction, implement service desk processes and maintain documentation, manage and maintain IT infrastructure and operational models
Seniority
Mid-level, hands-on IC