IT-Anwenderbetreuung (m/w/d) 1st & 2nd Level-Support
Core
Providing 1st & 2nd level IT support to resolve user issues and technical problems via phone, email, and ticket systems.
Role type
IT Help Desk / Desktop Support Specialist
Builds
User accounts, access rights, and documentation for processes and system changes.
Domain
IT Support / Enterprise Software
Deliverable
client delivery
Required skills
Microsoft ecosystem knowledge, user account management, technical troubleshooting, documentation creation, on-site support, system updates and maintenance
Preferred skills
Team collaboration, communication
Technologies
Microsoft System Landscape