IT Specialist
Core
Provide phone and email help desk support, manage user accounts, and troubleshoot hardware and network issues for office and field staff.
Role type
IT Support Specialist (Help Desk)
Builds
User accounts, desktop/mobile device configurations, and IT knowledge base
Domain
Energy / IT Support
Deliverable
client delivery
Required skills
Desktop support, Network troubleshooting, Microsoft 365, Hardware support, User account management, Documentation
Preferred skills
Cargas, RCC, Mobile device management
Technologies
Microsoft 365, Office 365, VPN, Network, Hardware
Responsibilities
Provide phone and email help desk support to office and field staff; Create, update, and deactivate user accounts and permissions in Microsoft 365; Configure, deploy, update, and maintain desktops, laptops, tablets, and mobile devices; Troubleshoot basic network issues at branches and bulk plants; Track IT hardware, software, licenses, and warranties; Create how-to guides and maintain a knowledge base; Set up new hires with accounts, equipment, and system access; Travel periodically to branch and bulk plant locations for on-site support.
Seniority
Junior, 1–3 years experience