IT-Onsite-Support Mitarbeiter (m/w/d)
On-site
Core
Providing on-site 1st & 2nd level technical support for clients, smartphones, and tablets, including hardware/software repairs, installations, and data transfer.
Role type
Onsite IT Support Specialist
Builds
Repairs and maintains client hardware and software systems
Domain
IT Services / Enterprise Support
Deliverable
client delivery
Required skills
Hardware repair, software installation, ticket system management, ITIL process documentation, client communication
Preferred skills
Industrial client experience, independent work style
Technologies
PCs, printers, smartphones, tablets, ticket systems
Responsibilities
Handle on-site 1st & 2nd level support requests, perform hardware and software repairs and installations, document tickets, communicate with hardware manufacturers for RMA, contribute to ITSM process development
Seniority
Mid-level, hands-on IC
